Términos y condiciones
The General Terms and Conditions, as well as prices, conditions of application and other requirements of Extremo Ambiente's Tours described apply exclusively to the FIT Market (Individual Tourism). For information about the Corporate Market, Events, Agencies or others, please contact us.
The Tour Leader is the professional driver who runs the route, schedules, activities and customer needs.
The Monitor is the specialized professional who manages the activities and all its directions about rules, safety, conduct and equipment usage should be followed.
The official languages for our programs are Portuguese and English. It does not exclude the possibility of using other languages but only if the designated Tour Leaders or Monitors are fluent in those languages.
We recommend the use of comfortable clothing and sport shoes while participating in our activities.
Extremo Ambiente is not responsible for loss or theft of personal property, advising customers to ensure adequate protection to all of their belongings.
Each activity may have different and specific accessibility conditions depending on whether there are children, pregnant women, disabled persons or other.
Our Tours and activities may be subject to change due to technical, operational or weather issues. This management is carried out by Tour Leader and it will be canceled if the appropriate security conditions for implementing the program are not met. This changes are not subject to refund.
Complaints must be made immediately to the Tour Leader so he can try by all available means to ensure the safety or quality of the program and respond to customer needs.
Extremo Ambiente operates in some natural parks and protected landscape areas, being obligated to follow some rules for use and circulation related to speed, noise, nature conservation and respect for others users of those spaces.
Where applicable, the Tour Leader informs customers of all the conduct standards and vehicle usage. Customers may be asked to sign a disclaimer specifying all the security, material and psychological issues demanded for participating in the activity.
Booking and Purchase via Website Procedures
The reservation and purchase procedure via the Extremo Ambiente website shall be as follows.
- Form Fill with the desired tour information, desired date, personal data and contact.
- Payment by the client of the tour, according to the instructions received by Extremo Ambiente.
- Confirmation by Extremo Ambiente of the pre-booking availability and assignment of specified tour reservation number.
- Booking confirmation by Extremo Ambiente.
In the case of participation of children in programs where it is allowed, the client should give their age information when filling the pre booking form.
For cancellation of reservations consider the following conditions
- Cancellation up to 2 days before the event - Refund of 100% of the Paid Amount
- Cancellation with less than 2 days from the event - No Refund
Conditions for Buggy Tours
The Buggy Tours are guided tours in privileged natural areas where All Terrain practice is authorized. Previous experience in carrying out this type of activities is not required but it is advised to have experience in driving motorized vehicles
The Off road Buggies are motorized vehicles with 250cc engine and capacity for a driver and a passenger.
Required Participation Conditions
- Driving License is mandatory
- Safety equipment use (Helmet and Safety Glasses provided by Extremo Ambiente)
Forbidden Participation Conditions
- The use of open shoes (sandals, slippers) is forbidden.
- Participation of people with psychologically changed states (alcohol or drugs) is strictly forbidden.
For comfort and security reasons the accessibility to this activity is conditioned to people with:
- Height above 1.90m
- Weight above 110kg
- Height below 1.50m
- Wheelchair usage.
Reservations must occur until 24 hours before the activity..
Minimum of Participants
The Buggy Tours have a minimum number of participants of 2 persons, corresponding to one vehicle.
Condiciones para Jeep Safari y Paseos en Autobús
Los vehículos utilizados en estes eventos tienen capacidad máxima de 6 o 8 pasajeros. Antes de reservar es necesario confirmar con la firma.
Por cuestiones de conforto y seguridad no recomendamos la participación, en estes pasos, personas con más de 1,90 metros, con peso superior a 110 kg o personas que estén embarazadas.
Número mínimo de participantes
Los paseos tendrán siempre un número mínimo de 4 personas para que puedan ser efectuados. Este requisito podrá ser alterado en casos excepcionales, debiendo esta información ser confirmada primero en el acto de la reserva.
Los horarios estipulados para la realización de los paseos podrán ser alterados por cuestiones técnicas y de logística, debiendo ser siempre confirmados en el acto de reserva todos los horarios, de pick-up y de drop-off, para la zona solicitada por el cliente.
En caso de litigio el consumidor podrá recurrir a la Entidade de Resolución Alternativa de Litigios del consumo:
- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo http://www.arbitragemdeconsumo.org/
(Competência de âmbito nacional, com carácter supletivo relativamente aos restantes centros de arbitragem de consumo já existentes, e relativo a conflitos sem limite de valor).
Mais informações em Portal do Consumidor www.consumidor.pt.